Return & Exchange Policy

Return & exchange policy

The goal at #teamwigz is creating high-quality full lace human wigs. We understand that sometimes a wig may not be suitable for a customer, or a mistake is made while ordering, which is why we provide a comprehensive and fair exchange and return policy. 

Below are the details: 
We are more than happy to accommodate exchanges and returns of lace wigs that have not been cut, tampered or altered. Since human hair wigs are a hygienic hair product. We take matters of hygiene and public safety seriously, due to this we do not allow used items to be returned for the safety of all of our clients.

  • Please ensure the first contact within 7 working days once received.
    (Once beyond 7 working days, we won't offer free exchange or free return service)
    (Please keep a good contact during this period)
  • All wigs except for cap construction and cap size can be freely exchanged
    (In the event the customer made an error in choosing cap construction or cap size,
    we may charge a R468 restocking and handling fee.)
  • Clearance wigs are not eligible for return or exchange.
Return & exchange process

Step 1
Please contact our #teamwigz service representatives within 7 days of receipt of your wig via email.
Email:service@teamwigz.co.za
Please indicate the reason or reasons you want to exchange your wig, please attach any applicable pictures.

Step 2
Our customer service representatives will process your return&exchange request within 1-2 business days. (except for holidays and vacations) After the return/exchange request has been authorized, our customer service will send you a Return &Exchange address to send your unit to.

Step 3
Please ship wig back to the address we provide you, please include the order number. You're also responsible for the return shipping charge.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect. 

We suggest you send the wig via express Post Office which should cost you around R59.00 and will be much cheaper than DHL of Fedex

Please do email us the tracking number to service@teamwigz.co.za after you have shipped your package.